Last Updated: May 27, 2026

At Joviblue™, protecting your personal information is important to us.
This Privacy Policy explains how Fig Earth Supply collects, uses, stores, and safeguards your information when you access our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide a secure and smooth shopping experience, we may collect certain personal and technical information.

Information You Voluntarily Provide

When you interact with our website, you may provide information such as:

• Full name
• Email address
• Billing and shipping address
• Phone number
• Payment-related details
• Customer service inquiries
• Account login information

This information may be collected when you:

✔ Place an order
✔ Create an account
✔ Subscribe to marketing emails
✔ Contact customer support
✔ Participate in promotions or surveys

Automatically Collected Information

When visiting our website, certain technical information may be gathered automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Website activity and browsing behavior
• Referral URLs and interaction analytics

This data helps us improve website performance, security, and customer experience.

2. How We Use Your Information

Joviblue™ uses collected information for legitimate business purposes, including:

Order Processing & Fulfillment

• Process payments
• Confirm purchases
• Ship products
• Provide tracking updates
• Manage returns and refunds

Customer Support

• Respond to inquiries
• Resolve issues
• Improve support services

Website Improvement

• Analyze user behavior
• Optimize website functionality
• Improve product offerings and user experience

Marketing & Communication

If you choose to subscribe, we may send:

🌿 Product updates
🌿 Promotions and offers
🌿 Brand news and announcements

You may unsubscribe from promotional emails at any time.

Security & Fraud Prevention

We use collected data to:

✔ Detect suspicious activity
✔ Prevent fraud and unauthorized transactions
✔ Maintain website security

3. Payment & Data Security

Protecting your sensitive information is a priority.

Secure Transactions

All payment information is encrypted using secure SSL (Secure Socket Layer) technology during transmission.

Restricted Access

Personal information is stored within protected systems and may only be accessed by authorized personnel with confidentiality obligations.

Payment Information

Joviblue™ does not directly store complete credit or debit card numbers on our servers after payment processing is completed.

Payments are securely processed through trusted third-party payment providers.

4. Sharing of Information

We do not sell or rent your personal information to unrelated third parties for independent marketing purposes.

However, we may share limited information with trusted partners who assist us in operating our business, including:

• Payment processors
• Shipping carriers
• Customer support providers
• Website hosting and analytics services

These partners are only permitted to use information as necessary to provide services on our behalf.

5. Advertising & Analytics Partners

Our website may use third-party technologies such as cookies, pixels, and analytics tools to improve advertising relevance and website performance.

These services may collect browsing information across websites over time.

Third-party partners may include:

• Meta (Facebook / Instagram)
• Google
• Shopify analytics and integrations
• Advertising and performance platforms

These providers manage data according to their own privacy policies.

You can manage advertising preferences through your browser settings or third-party opt-out tools.

6. Cookies & Tracking Technologies

Joviblue™ uses cookies and similar technologies to improve website functionality and customer experience.

Cookies may be used for:

🍃 Shopping cart functionality
🍃 Website performance analysis
🍃 User preference storage
🍃 Security and fraud prevention
🍃 Advertising personalization

You may disable cookies through your browser settings, though certain website features may not function correctly afterward.

For additional information regarding Shopify-related cookies, please visit Shopify’s official policies.

7. Third-Party Websites

Our website may contain links to external websites or services operated independently by third parties.

We are not responsible for:

• Third-party content
• Privacy practices
• Security policies
• External website operations

We encourage users to review third-party privacy policies separately.

8. California Privacy Rights (CalOPPA)

In accordance with the California Online Privacy Protection Act (CalOPPA):

✔ Users may browse our website anonymously
✔ This Privacy Policy is publicly accessible on our website
✔ Users may request updates or corrections to personal information
✔ Material policy changes will be posted on this page

Do Not Track Signals

Some browsers provide “Do Not Track” (DNT) settings.

Because no universal standard currently exists for DNT technology, our website may not respond to all DNT signals consistently.

9. Children’s Privacy

Joviblue™ does not knowingly collect personal information from children under 13 years of age.

If we become aware that a child has submitted personal data, we will take reasonable steps to remove the information promptly.

Parents or guardians who believe information has been collected from a child may contact us directly.

10. Data Breach Procedures

While we implement commercially reasonable security measures, no online system can be guaranteed completely secure.

In the event of a data security incident affecting personal information, we may:

✔ Notify affected users when legally required
✔ Investigate and mitigate the issue promptly
✔ Cooperate with applicable legal and regulatory obligations

11. Email Communications & CAN-SPAM Compliance

If you subscribe to our emails or place an order, we may send communications related to:

• Orders and shipping
• Customer service
• Promotions and announcements

In accordance with applicable email marketing laws:

✔ Emails clearly identify the sender
✔ Users may unsubscribe at any time
✔ Opt-out requests are honored promptly
✔ Misleading subject lines are not used

You can unsubscribe using the link included in marketing emails.

12. International Data Processing

Because some service providers and fulfillment partners may operate internationally, your information may be processed or stored outside your country of residence.

By using our Services, you acknowledge and consent to such transfers where permitted by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Operational changes
• Legal requirements
• Service updates
• Security improvements

Updated versions become effective immediately upon posting unless otherwise required by law.

We encourage customers to review this page regularly.

14. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Joviblue™ / Fig Earth Supply
📧 service@joviblue.com