Return & Refund Policy
At Joviblue™, customer satisfaction is important to us.
We want you to feel comfortable and confident when shopping with us. This policy explains how returns, replacements, and refunds are handled for eligible purchases.
1. Return Window
We provide a 30-day return period starting from the date your order is delivered.
To qualify for a return, items must meet the following conditions:
✔ Unused and in original condition
✔ Returned with original packaging and accessories
✔ Free from damage caused by misuse or improper handling
✔ Accompanied by proof of purchase or order confirmation
Products that do not meet these conditions may not be eligible for a refund.
2. Requesting a Return
To begin a return request, please contact our customer support team at:
Please include:
- Your order number
- The item(s) you wish to return
- A brief explanation of the reason for return
If your request is approved, we will provide return instructions and the appropriate return authorization information.
⚠️ Please do not send items back without prior approval, as unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Items
We recommend inspecting your package upon arrival.
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing parts
please contact us within 72 hours of delivery with photos of the issue so our support team can assist you promptly.
Depending on the situation, we may offer:
✔ A replacement item
✔ A partial refund
✔ A full refund
✔ Store credit or another suitable resolution
4. Non-Returnable Products
Certain products are not eligible for return due to hygiene, customization, or product safety considerations.
These may include:
🌱 Live plants or perishable botanical products
🛠 Personalized or custom-made items
🧴 Personal-use or hygiene-related products
🔥 Hazardous or regulated materials
🏷 Clearance or final-sale items
🎁 Gift cards
Shipping fees paid during checkout are generally non-refundable unless the return is caused by our error.
If you are unsure whether your item qualifies for return, please contact us before submitting a request.
5. Exchanges
We currently do not process direct item exchanges.
If you would like a different product:
- Request a return for the original item (if eligible)
- Place a new order for the preferred item after return approval
This helps ensure the fastest processing and inventory availability.
6. European Union Customers
For orders delivered within the European Union, customers may have the legal right to cancel or return eligible purchases within 14 days of delivery under applicable consumer protection regulations.
To qualify:
✔ The item must remain unused and in original condition
✔ Original packaging and proof of purchase are required
This EU cancellation right applies separately from our standard 30-day return policy.
7. Refund Processing
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
💳 Refunds will be issued to the original payment method used during checkout
⏳ Please allow approximately 5–10 business days for processing after approval
Please note that banks and payment providers may require additional time to post the refund to your account.
If you have not received your refund after 15 business days, please contact us at:
8. Return Shipping Information
Approved returns must be sent only to the return location provided by our support team.
A valid return authorization is required before shipping any package back.
Company: Fig Earth Supply
Unauthorized returns or packages sent without approval may be refused.
Need Help?
If you have any questions regarding returns, refunds, or product issues, our support team is happy to assist you.
Thank you for shopping with Joviblue™ —
bringing modern greenery and thoughtful living into everyday spaces.